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POLICIES

TABLE OF CONTENTS
SEBO AMERICA INTERNET SALES TAX POLICY
  1. Sales to Out-of-State Customers: SEBO AMERICA collects sales taxes on transactions based on applicable state laws.
  2. Sales to Resellers: Sales taxes are not collected on transactions made to retail resellers who provide SEBO AMERICA with a valid Resale Tax Certificate, whether they are located within or outside the state of Colorado.
  3. Sales to Tax-Exempt Organizations: Sales taxes are not collected on transactions made to organizations that provide proof of their tax-exempt status. Tax-exempt customers must contact SEBO AMERICA Customer Service at 800-334-6614 and provide state-specific proof of their tax-exempt status. The organization name on the order must match exactly with the state tax-exempt certificate. Federal tax exemption certificates are not accepted.
  4. Sales to Colorado Residents: SEBO AMERICA collects sales tax on transactions made to customers residing within the state of Colorado who do not have a valid Resale Tax Certificate or do not represent a tax-exempt organization. The applicable Colorado sales tax rates are determined based on the shipping address, and taxes are applied to the invoice total, including freight charges. Colorado buyers receive invoices that clearly show the sales taxes collected.
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SHIPPING AND FREIGHT CHARGES POLICY
SEBO offers the following four shipping options for website orders:
  • Standard Shipping:  This option provides FREE ground freight on all orders that exceed $125.00. However, all related freight charges apply to orders equal to or less than $125.00, and such amounts are added to the sales invoice and charged to the buyer's credit card, upon placement of the order. Packages are normally delivered within five business days after shipment.
  • 3-Day Shipping:  This option is available, but all related freight charges for the shipment shall be charged to the buyer’s credit card, upon placement of the order. Packages are normally delivered by 4:30 p.m., within three business days after shipment.
  • 2-Day Shipping:  This option is available, but all related freight charges for the shipment shall be charged to the buyer’s credit card, upon placement of the order. Packages are normally delivered by 4:30 p.m. two business days after shipment.
  • Overnight Delivery:  This option is available, but all related freight charges for the shipment shall be charged to the buyer’s credit card, upon placement of the order. Packages are normally delivered by 3:00 p.m. one business day after shipment. Overnight delivery is not available for orders to Alaska and Hawaii.
The above delivery times are only estimates. Regardless of the delivery option you choose, SEBO cannot assume liability for late deliveries.
Freight Policy for Warranty-related Shipments. For details, please refer to the "Warranty Repair Procedure" section, which can be found on the "Warranty Information" page.
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SEBO 30-DAY TEST DRIVE POLICY (Risk-free Trial)

All products purchased directly from this website are automatically covered by the following risk-free trial policy:

  1. Purchase a SEBO Vacuum from the sebo.us website.
  2. If you are not satisfied, notify SEBO America within 30 days of purchase, and return the vacuum within 14 days thereafter. To authorize a return and refund, e-mail or phone SEBO Customer Service and request a Return Material Authorization (RMA), within 30 days of the date of purchase. Next, return all SEBO items, in their original SEBO boxes, within 14 calendar days of the issuance of the RMA. SEBO will pay for the return shipping costs to its warehouse located at the following address:

    SEBO America, LLC
    14101 E. Otero Ave. #400
    Englewood, CO 80112
    USA
Please refer to the Product Return and Refund Procedure located in the Policies Section of this website, for more details.
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PRODUCT RETURN AND REFUND PROCEDURE
If you purchased SEBO products directly from SEBO America’s website and wish to receive a refund, please use the following procedure:
  1. Notify SEBO America within 30 days of purchase and get a RMA Number. Send an e-mail to SEBO Customer Service at [email protected] or call 800-334-6614 and request a Return Material Authorization (RMA), within 30 days of initial purchase.
  2. Repackage products in their original SEBO boxes. All bags, filters, accessories, manuals and documentation that were purchased or included with the vacuum must be returned.
  3. Return products to SEBO's Colorado warehouse, within 14 calendar days after issuance of RMA. SEBO will pay for the return shipping costs. After requesting a RMA, you will be sent a UPS Return Label. Affix the label to the most visible outer panel of the box, and deliver the package to any UPS Store, pick-up location or drop-off station.
  4. After SEBO receives the merchandise, please allow two weeks for the refund to be processed. SEBO will issue a credit against the original credit card payment or issue a cash refund.
  5. Full refunds are available for items received timely and in good condition. SEBO America may assess a restocking fee of 10% to 40% of the retail purchase price on items not returned timely and pursuant to the above procedure, or appear to have been used harshly or in commercial environments during the trial period.
Please refer to the "SEBO 30-day Test Drive" section of this website for additional information.
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USA SALES ONLY
SEBO America accepts orders from billing addresses within the United States. No shipments can be made to shipping addresses outside of the continental United States, Alaska or Hawaii.
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PRIVACY POLICY
SEBO America's Privacy Policy is simple: We are committed to keeping your online transactions and any other type of business transaction with SEBO safe and private. The privacy of your personal and financial information is just as important to SEBO as it is to you. Any customer information SEBO collects is used solely to identify you and maintain accurate records. SEBO will not sell, release or distribute its customer data or lists to third parties.
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WARRANTY REPAIR PROCEDURE
SEBO America or an authorized dealer must approve and provide all warranty work. SEBO’s customer service phone number is 800-334-6614 and representatives are available Monday - Friday, 8:00 am - 5:00 pm MST, or such repair requests can be e-mailed to [email protected].
Customer service is available to advise you on self-help (such as clog removal) or to arrange any repair services. SEBO machines are designed to be easy to maintain, so most "problems" can be resolved over the phone or by watching SEBO's How-to Videos available on this website. Before phoning SEBO for service, please ensure that you have checked for clogs, fitted a new bag, replaced dirty filters and cleaned the brush roller. If you still need to contact SEBO, please have your serial number (found on the underneath side of the power head), name of dealer, and date of purchase details available. Without proof of purchase, repairs may be chargeable.
SEBO's repair procedure is easy and convenient. Repairs that are covered under warranty are done free of charge, and SEBO even pays related freight costs. For machines that are not covered under warranty, SEBO charges customers very reasonable repair fees, plus associated freight costs.
The repair procedure is as follows:
  1. Call customer service at 800-334-6614, to discuss the problem. The outcome of the call should be one of these three options:

    1. The problem is diagnosed over the phone, and the customer service representative provides a "self-help" solution, e.g., clog removal.
    2. A referral is made to a local authorized SEBO retail store, which can provide the needed repair services.
    3. The determination is made that the machine must be repaired at SEBO’s corporate office in Centennial, Colorado. If this is the case, customer service will issue a Return Material Authorization number ("RMA") and a prepaid UPS Return Label.
  2. Package for shipment that portion of the vacuum which SEBO’s customer service representative instructs you to return, e.g., the power head, the bag housing, or maybe the entire vacuum. Affix the UPS Return Label to the outside of the box.
  3. Leave the box at any UPS Store, pick-up location or drop-off station.
SEBO receives returned machines within three to five days, and the repairs are usually completed on the same day. Then, the vacuum is returned via UPS. Therefore, the entire repair process typically takes about two weeks. If faster transit times are needed, SEBO can accommodate such requests, but customers are charged the additional amount of freight costs associated with the specified expedited freight service.
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HOURS OF OPERATION
SEBO America’s Customer Service Department is available at
800-334-6614, Monday – Friday, from 8:00 a.m. to 5:00 p.m. Mountain Time, or
by e-mail at [email protected].
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PAYMENT METHODS POLICY
SEBO America accepts any of the following payment methods for on-line orders:
  • American Express
  • Discover
  • MasterCard
  • Visa

Credit card transactions are processed and must clear prior to order shipment. Some cards have daily spending limits that may delay order processing.
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PRODUCT AVAILABILITY POLICY
SEBO America makes every effort to supply you with the products you order, but there may be occasions when it cannot, or perhaps not in the quantities requested. In these cases, SEBO will contact you to explain the situation and to suggest available alternatives. Upon your request, SEBO will cancel your order and refund the purchase price of products it cannot supply.
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FREE LIMITED WARRANTY AND SUPPORT
Seven Years Motor - Five Years Parts and Labor
Refer to the “WARRANTY INFORMATION” Page for complete text. The following is a summary statement.
All SEBO models include a FREE seven-year warranty on the motor and a five-year warranty on parts and labor charges. The AUTOMATIC X models include a lifetime warranty on the belts. Some wear parts are excluded from warranty coverage, such as brush rollers, brush strips, sealing strips, external cords, crevice nozzles, upholstery nozzles, dusting brushes, all optional attachments, and used bags or filters.
The warranty only covers normal household use, commences on the date of purchase, and only applies to residents of the USA. There is no warranty coverage for commercially used vacuums, duo Brush Machines and DISCO Polishers, and requested parts or repairs for such machines are chargeable to the customer.
SEBO’s WARRANTY DOES NOT COVER:
  • Products that are second-hand, or products outside of the warranty period.
  • Machines that have not been assembled, used, or maintained in accordance with the operating instructions.
  • Machines, bags, filters, and spare parts designed or intended for use in countries other than the USA.
  • Defects or damage caused by the use of non-genuine SEBO parts, including but not limited to bags, filters and spare parts, or machines that have unauthorized modifications.
  • Defects or damage caused by service or parts provided by a Non-Authorized SEBO Dealer.
  • Machines in which filters have been washed and/or bags have been reused.
  • Typical wear and tear, accident, other casualty, misuse, neglect, improper use or maintenance, or any machine in which the serial number has been altered or removed.
  • Normal maintenance, such as the removal of clogs or cleaning brush rollers.
  • Damage caused by external sources, such as liquids, hot materials, weather or proximity to heat, e.g., fires, ovens, radiators, etc.
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